I have an extensive background as a virtual assistant. I worked as an assistant and lead generation specialist for a client, handling her social media accounts and doing social media outreach. I also created spreadsheets and do data entry, organize Google drive files and make documentations. I also had an experience as a real estate virtual assistant and had appointment setting experiences for more than 5 years in the insurance, mortgage and financial industries. I worked as a collections officer and fraud and claims analyst in a bank in Australia which requires outbound calling and negotiation skills. It has also enhanced my critical thinking and analyzation skills. Part of my work is to comply with the regulatory and privacy act requirements. I also made a lot of investigations and made sure to be in compliance with the bank’s policies.
I worked as a credit analyst which requires me to organize, manage and send data to customer’s insurance companies. I also had experiences in email management, handling customer requests/inquiries, collections, lead generation and skip tracing. I have used tools like CRM, Salesforce, FIVE9, HubSpot, Zoho, Google, Ring Central, Microsoft Excel etc. I have done various tasks such as photo editing (using CANVA, Adobe Lightroom), data analysis and cold calling. I also finished short courses in Digital Marketing and Business HR Sustainability.