– Answer incoming calls and respond to emails.
– Handle customer inquiries both over the phone and email
– Provide customers with product and service information
– Enter new customer information into the system
– Update existing customer information
– Research required information using available resources
– Analyze customer issues and assist in resolving within the required timeframe
– Manage and resolve customer complaints/inquiries route calls to the appropriate resource
– Follow up customer calls where necessary
– Document all call information according to standard operating procedures
– Complete call logs
– Maintain accuracy of all data and verify the same for all customer services