I have 5 years of experience working in the BPO industry as a customer/technical support, promoted as report analyst/workforce, and have almost 2 years of experience as a virtual assistant. I have worked as an appointment setter, general administrative assistant, lead moderator, data entry, and medical assistant, and patient care coordinator supervisor.

Handling calls may be inbound or outbound, chat support, data updates, emails, admin tasks, chat, and scheduling are my tasks in my previous jobs.